Privacy Policy

Privacy statement
a. Privacy is important.
We believe that your privacy is important. Personal information for our business purposes is to be minimal, private, correct, safe and largely in your control. Except where otherwise legally appropriate we will treat your personal information as private.

b. Have your say on privacy.
If you have a particular concern or query about the information held by us, you should contact our Privacy Officer (PO Box 1204, ELANORA QLD 4221, or by email on

c. The nature of our business.
We are principally an on-line retailer. On-line retailing can utilise a number of facilities and functions including the internet, promotional material (using various forms including paper and electronic mail outs), credit and reward schemes. As a successful retailer we carry out any or all of these means of business from time to time. “We pride ourselves on excellent customer service”.

d. Obtaining personal information.
To provide you with excellent service, it is necessary to obtain personal information from time to time. We will only request and use personal information we reasonably need to conduct our business. We only send information to those who have requested it. If you have received any promotional material and do not wish to receive it then simply let us know and we will stop sending it to you.

e. Safekeeping and need to know handling.
To keep your personal information private we only allow access on a need to know basis.

f. Your access and control.
In accordance with the privacy legislation we give you access to the personal information we hold and you can correct misinformation (except where it would be inappropriate or exempted by law e.g – where it would require disclosing someone else’s personal details).

g. Confidence.
It is important for us that our customer’s have confidence in us and the way we handle information. It is our policy to do this.

Your personal information, we want you to know :

1. Your personal information is collected to enable us:
to process your orders and/or
to inform you of special promotions, new catalogues and important changes to business that may be of interest to you. (Note: you may choose not to receive these types of notifications) and
to improve our services to you
2. You can access and amend your personal information held by

3. Only on a need to know basis will some of your information be given to our delivery couriers to enable accurate and timely delivery of your orders and/or promotional materials. Where appropriate and as allowed by law we may also provide information to our collection agency.

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